Refund policy

Last updated: November 4, 2026

30-day returns

For ordinary change-of-mind returns, request your return and hand the parcel to the carrier within 30 calendar days beginning on the day after delivery. Items must be new, unworn, unwashed, and have their original tags attached. Please retain protective packaging where available. If our delay in providing instructions prevents timely shipment, we will reasonably extend the return period.

How to start a return

Email info@finalchoicefontana.com with your order number and the item you wish to return. We will confirm eligibility and provide return instructions. Return address: Final Choice, 17064 Slover Ave #106, Fontana, CA 92337, United States. Contact us before sending your parcel so we can associate it with your order. Online orders are returned by mail; in-store returns are not currently accepted.

Labels and return shipping costs

For ordinary change-of-mind returns, you arrange and pay for a tracked return shipping label. These postage costs are not reimbursed, and we do not additionally deduct a label fee. We charge no restocking or return handling fee.

If an item is defective, damaged, or incorrect due to our error, contact us with your order details and photos so we can arrange a refund or replacement. We pay necessary return postage for these cases by providing a prepaid label or reimbursing reasonable actual postage agreed with us in advance, against a receipt. Ordinary change-of-mind conditions and deadlines do not limit any rights you have under applicable law.

Refunds

We inspect the returned item and initiate the refund within 5 business days after receiving the return. We will email you the outcome of the return inspection and, if approved, the refund confirmation. If a return does not meet the conditions, we will explain the reason and contact you about next steps. Approved refunds go to the original payment method and include the amount paid for the returned item and its applicable sales tax. For an ordinary change-of-mind return, any original shipping charge actually paid is not refunded. For orders that shipped free, we do not deduct our original outbound shipping costs. We handle merchant-error cases as appropriate to the issue and applicable law.

Your bank or payment provider controls when a refund appears in your account. If you need an update after we have initiated a refund, contact us or your payment provider. Eligible pre-shipment cancellations and refunds required by law are handled promptly.

Order cancellations and changes

To request a cancellation or an address or item change, email info@finalchoicefontana.com with your order number as soon as possible, preferably before fulfillment begins. Requests are handled by our customer service team; submitting a request does not confirm that an order has been cancelled or changed. We will confirm the outcome by email. Once an order has shipped, cancellation or changes may no longer be possible, and eligible items can instead be returned under this policy. An accepted cancellation before shipment is refunded to the original payment method without a cancellation fee. Rights relating to delayed shipment or other remedies required by law remain unaffected.

Exchanges and final sale

To change a size or color, return the original item for a refund and place a new order. We do not offer direct exchanges. We do not currently designate products as final sale. If this changes, any applicable exclusion will be clearly disclosed on the relevant product before purchase and will not limit rights that cannot be waived.

Contact

Final Choice
Email: info@finalchoicefontana.com
Phone: +1 909-350-8960
Online customer service: Monday–Saturday 10 AM–8 PM; Sunday 11 AM–7 PM, Pacific Time.